Refund Policy

1. Digital service — immediate execution

AudioTranscriber.pro is a digital service executed immediately upon subscription: your credits and features are available as soon as the payment is confirmed. By subscribing, you expressly request immediate execution and acknowledge that you thereby waive your right of withdrawal for the executed part of the service (EU Directive 2011/83/EU, art. 16).

2. What is refundable

• Within 7 days of a purchase, if you have NOT consumed credits from it: full refund on request
• Within 7 days, if you have consumed part of the credits: pro-rata refund of the unconsumed part, case by case
• Duplicate or erroneous charges: full refund
• Extended service outage caused by us: pro-rata credit or refund

3. What is not refundable

• Credits already consumed (transcription minutes, AI reports, AI corrections)
• Requests made more than 7 days after the charge
• Dissatisfaction with transcription accuracy on low-quality audio (accuracy depends on recording conditions and is not guaranteed — try the free plan first)
• Charges for a billing period during which the service was actively used

4. Cancellation

• You can cancel anytime from Settings → Subscription — no questions asked
• Cancellation stops future charges; you keep access until the end of the paid period
• Cancelling does not trigger a refund of the current period (see section 2 for exceptions)

5. How to request a refund

Use the 💬 Contact button inside the app (fastest — we reply there), or email us. Include the date of the charge. We respond within 3 business days. Refunds are processed by our payment provider Lemon Squeezy back to your original payment method, typically within 5–10 business days.

6. Chargebacks

Please contact us before opening a dispute with your bank — most issues are resolved faster and in your favor directly with us. Accounts associated with abusive chargebacks may be suspended.